Terms & Conditions

All we want is to make it easy for you to buy a piece (or pieces!) of jewellery that you love and that you would feel happy to recommend us to your friends; but to comply with the law and to answer some of your questions we provide the following information.

Our Products
All of our products are produced to the highest quality and all the diamonds are 100% natural. We unconditionally guarantee that all products are accurately described.
Any second hand products can only have the diamond weight estimated by careful calculations and unless the diamonds are certificated, the colour and clarity are only our professional opinion.

Please note, however that our images may not be a true and accurate representation of colour or size. The results we get from our camera are slightly variable when it comes to capturing the colour accurately. Although our photos have improved dramatically since we employed a photographer, we are still struggling to capture the exact shade.

Our enhanced coloured diamonds have been heat-treated to enhance their colour. For this reason we do recommend that you return the products to us for any alterations or repairs.
We work with our suppliers and guarantee that all of our diamonds are ‘not involved in funding conflict and are in compliance with United Nations resolutions’. All of our diamonds are conflict-free.

Where stated some products may come with a diamond certificate. A photocopy will accompany the product and the original will only be sent out when we have received confirmation from the customer that they are keeping the product.

Our Warranty
All our products come with a free one year warranty* and free insurance valuation.
*This does not include wear and tear or accidental damage and if any alterations have been made elsewhere the warranty will be void.

Approval Period
As standard we offer a seven day approval period from the date of purchase. We will happily extend this if the product is bought as a gift, providing we are told at the time of purchase. We expect any product returned to us within this period to be in perfect condition.

Products that have been re-sized or engraved are exempt from this approval period. When we have sized or made a ring to a size stated by the customer and it is incorrect we will not cover the cost of having it altered or the return postage.

In the unlikely event that you need to return the product to us we recommend that you telephone us for advice on how to get the product back to us.

Delivery Times
All orders are subject to stock availability and payment clearance. If we are manufacturing a piece of jewellery to your requirements we like to allow at least one month for manufacture. However, if we need to find a set of stones please be aware that this may take longer. We do require a deposit prior to us commencing work on any special orders.

We make every effort to deliver goods within estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We will accept no liability for any delay or failure to deliver the goods within the estimated timescales.

Payment Methods
We accept payment in cleared funds. We use Protx for debit card transactions. Protx is an independent company that provides secure online credit and debit card payment solutions for thousands of online and mail order businesses across the UK. All transaction information passed between merchant sites and the Protx VSP Systems is encrypted using 128-bit SSL certificates. We do not access or store any of your payment details.

We accept personal cheques, company cheques, and bank drafts, which we clear, allowing a full working week if drawn on a UK bank. We also accept bank transfers. Our bank details are shown on the bank transfers page. If you pay by bank transfer, we like to have a written order by conventional mail.

We accept cash, up to the value of £10,000. We will accept payment in any negotiable currency.
All our Sterling and Euro prices include VAT at 17.5%. Our US Dollar prices do not include VAT and are only to be used for export to non-EU countries.

If you do have any questions relating to any of the points raised please contact us either by phone on +44 (0)1253 343081 or you can contact us via email using our contact form.

 

 

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