Terms & Conditions
All we want is to make it easy for you to buy a piece (or pieces!) of jewellery that you love and that you would feel happy to recommend us to your friends; but to comply with the law and to answer some of your questions we provide the following information.
Please note, however that our images may not be a true and accurate representation of colour or size. The results we get from our camera are slightly variable when it comes to capturing the colour accurately. Although our photos have improved dramatically since we employed a photographer, we are still struggling to capture the exact shade.
Our enhanced coloured diamonds have been heat-treated to enhance their colour. For this reason we do recommend that you return the products to us for any alterations or repairs.
Where stated some products may come with a diamond certificate. A photocopy will accompany the product and the original will only be sent out when we have received confirmation from the customer that they are keeping the product.
Products that have been re-sized or engraved are exempt from this approval period. When we have sized or made a ring to a size stated by the customer and it is incorrect we will not cover the cost of having it altered or the return postage.
In the unlikely event that you need to return the product to us we recommend that you telephone us for advice on how to get the product back to us.
We make every effort to deliver goods within estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We will accept no liability for any delay or failure to deliver the goods within the estimated timescales.
We accept personal cheques, company cheques, and bank drafts, which we clear, allowing a full working week if drawn on a UK bank. We also accept bank transfers. Our bank details are shown on the bank transfers page. If you pay by bank transfer, we like to have a written order by conventional mail.
We accept cash, up to the value of £10,000. We will accept payment in any negotiable currency.
If you do have any questions relating to any of the points raised please contact us either by phone on +44 (0)1253 343081 or you can contact us via email using our contact form.